Shipping & Returns

Shipping Policy

At Designer Pet Perfume, we understand that you’re eagerly awaiting your order, and we are committed to getting it to you as quickly as possible. Here’s what you can expect when you place an order with us:

  • Processing Time: Orders are typically processed within 1-2 business days. During peak periods, processing times may extend slightly.
  • Shipping Method: We use standard shipping for all orders within the United States.
  • Delivery Time: After processing, the expected delivery time is 3-5 business days. Please note that delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays.
  • Shipping Costs: Shipping costs are calculated based on the weight of your order and the delivery location. The exact shipping cost will be displayed at checkout before you finalize your order.
  • Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your package’s progress to your doorstep.

Return Policy

Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return process:

  • Return Window: You may return unopened and unused items within 7 days of delivery for a full refund.
  • Condition: To be eligible for a return, items must be unopened, unused, and in their original packaging. We cannot accept returns on opened or used products due to health and safety reasons.
  • Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
  • Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
  • Exchanges: If you received a defective or damaged product, please contact us immediately. We will provide instructions for exchanging it for the same item.

How to Initiate a Return

To initiate a return, please contact our Customer Service team via our website with your order number and the reason for the return. We will provide you with further instructions on how to proceed with your return.

Questions?

If you have any questions about your order, shipping, or our return policy, please don’t hesitate to contact us. Our Customer Service team is here to ensure your shopping experience is as smooth and enjoyable as possible.

Thank you for choosing Designer Pet Perfume. We appreciate your business and look forward to serving you again.